Pre-orders can be placed with no money down and no obligation. Note: Joining the Waitlist or adding the item to the Wishlist is not the same as placing a pre-order. If you Pre-Order, join the Waitlist or Wishlist for an item after the deadline, you will be notified if there are any leftovers after the original pre-orders are fulfilled. Pre-orders placed after the deadline will be fulfilled next, followed by the Waitlist and Wishlist.
Coupon codes or additional discounts don't apply on pre-orders.
You can pre-order several items at once, and pre-order and in-stock items can go in the same cart and the same checkout. In-stock items are charged at checkout and ship right away. Pre-order items aren't charged until they are on the way to us.
Want everything in one box? At checkout, you can choose to hold your in-stock items and ship them together with your pre-order. You pay for the in-stock items and their shipping at checkout as usual, and the shipping you paid comes off your pre-order’s shipping when it ships. You get the same choice on later in-stock orders going to the same address while your pre-order is open. If you change your mind, you can switch a held order to ship now from My Account › Pre-Orders.
By placing a pre-order, you are not required to complete the purchase should circumstances arise and you are no longer able to complete the purchase. Please just let us know so we can make the item available for other customers. You can also cancel a pre-order yourself any time before we email you that it's coming in: sign in and open My Account › Pre-Orders, or use Find My Pre-Orders if you ordered without an account. After that email, just reply to it or contact us.
When we are notified by the distributor or manufacturer that the item is on the way, we may process the pre-order. Especially if it is a large shipment. This helps us get things ready before receiving the shipment so we can get them on the way to you quicker. Whenever we have advance notice, we will email you before your card is charged, with the date it will be charged.
If the card doesn’t go through, we will email you right away with a secure link to update your payment. You can also update the card saved in your account and we will try it again right away. If the payment hasn’t been completed after two days, we will send a reminder email, just in case the first one landed in your junk or spam folder or was simply overlooked. If a pre-order doesn’t have a card on file, we will email you a secure payment link instead, with the same timing.
After four days, if the payment still hasn’t been completed, the pre-order will be cancelled and the item will be available for purchase to other customers. The pay-by date is shown in the emails.
We are very flexible, so if you get a notification and you are unable to complete it right away, just let us know how much time you need and we will do our best to work with you.
There may be a circumstance in which we will not be able to fulfill a pre-order. Since these are produced in limited number and supply, a replacement may not be possible. If a shipment to us or to you is lost in transit, we may not be able to acquire a replacement. We also do our best to be extremely accurate but human error does happen, albeit rarely. There are also rare incidents when we get shorted by either a distributor or manufacturer which is out of our control. You will always be refunded for any pre-order we can't fulfill. We know this can be disappointing so we will always do our best to ensure a safe and accurate delivery.
Pricing on pre-orders may change if they are changed by the manufacturer before delivery. While we won't ever increase pricing due to demand, we may have to adjust pricing if the pricing from a distributor or manufacturer changes before delivery. Such as a tariff increase or general adjustment. If you have already placed a pre-order and the price increases, just like with all of our pre-orders, you are under no obligation to complete the pre-order.
Manufacturers may also cancel pre-orders if there aren't enough reservations.
If you any questions about pre-orders please call or email us.